ATE coverage maps
Configure floors, units, and command-center zones with credential-aware routing. Calls to an ATE on the wrong unit are auto-rerouted by department, training gate, and shift.
Built for hospital go-lives
Run your next Epic activation from one operational command surface.
Go Live Command routes frontline staff to the accountable team — ATE, IT/device, access/security, EVS/EBS, training — while keeping PHI and clinical decisions out of the product. It coordinates command centers, hand-offs, broadcasts, and executive briefs without becoming a clinical tool.
The same platform now also serves restaurant, retail, mall, pharmacy, and airline operations, each with its own persisted industry operations board. Healthcare remains the primary wedge and gets the same depth — or more — across every new feature surface. The no-PHI, no-clinical-decisions boundary is preserved end-to-end.
QR/PWA help portal for hospital staff
QR posters at WOWs, intranet links, kiosks, hotline capture, and ATE-assisted entry — all in five languages without ever asking for patient identifiers.
Answer Hub with approval gates
Peer chat answers are scored, conflict-checked, and synthesized into a single approved response before being pushed to the staff member or the KB. No raw chat to nurses.
Group Chat for command coordination
Multi-scope chats — project, site, department, team, DM, and custom — for ATE leads, command center, IT/device, EVS/EBS, training, and analyst coordination. Per-org configurable creator roles, @mentions with push, reactions, attachments (5MB cap, no PHI), and configurable retention windows. Peer chat still never reaches frontline staff except via the Answer Hub approval gate.
Workforce Lifecycle Suite
Self-service time clock, schedules, open-shift claims, timesheet corrections, expense capture (no payment-card data), recognition awards, operational surveys with anonymous-friendly options, and worker credentials with a review workflow. Workforce data stays operational only — not clinical — and PII redaction applies to reasons and vendors for users without manage_schedule. The activation gate cross-writes from Training Center to project assignments so credentialed routing reflects training progress immediately.
Command center huddle workflows
Live queue, dispatch by team, escalation by SLA, hand-offs across shifts, broadcasts, and incident clusters with hash-chained audit.
Operational PHI guards on every write
Intake validation, audit-log scrubbing, report exports, Group Chat messages, attachments, workforce reasons, and survey responses are all guarded so a careless paste of patient context is caught and rejected with a clear message. The no-PHI boundary is preserved end-to-end across every new feature surface.
Epic / FHIR adapter readiness
The first version does not require direct Epic integration. Go Live Command has an approved-adapter framework for FHIR, ServiceNow, Jira, Zendesk, SSO, LMS, credentialing, staffing/ATS, and scheduling when a client is ready to authorize a production connection.
What Go Live Command is NOT for
Healthcare go-lives are demanding, but operational and clinical concerns must stay separate. Go Live Command is intentionally narrow:
- Clinical decision support of any kind
- Charting, ordering, results, or any patient-facing workflow
- PHI, payment data, badge secrets, passwords, or clinical context
- Replacing Epic, your EHR, your nurse-call system, or your ITSM
If you need to onboard a regulated tenant with a signed BAA, contact privacy@golivecommand.com. See also our HIPAA Notice and Data Processing Addendum.
Which plan fits a healthcare go-live?
For a single-site clinic or department rollout, Starter Ops or Team Ops is usually enough. For a multi-hospital activation with command-center huddles, hand-offs, and SLA reporting, Growth Ops or Launch Command is the common landing place. For regulated, BAA-required deployments — Healthcare / Regulated Launch — includes HIPAA-ready controls, Answer Hub approval gates, audit exports, and enterprise SSO/BYOK posture.
See /pricing for the comparison grid, or talk to us via /contact.