Operations command for high-change work

Give every rollout one place to ask, route, resolve, and learn.

Go Live Command is configurable for restaurants, clinics, retail locations, software systems, service teams, regulated operations, and any group coordinating a launch or operational change. Each client (and each project inside a firm) gets its own language, sites, areas, roles, routing rules, support teams, knowledge approvals, PM workspace, native app, and hash-chained audit trail.

Sign in to platformOpen help portalIndustry examples
Routing CommandRead-only live model
3open operational requests
4mETA shown to requester
2mack timer before reroute
Need Someone Here Now

Scanner will not read at the front station

Front Operations - IT Device Support

Best matchField Support 1already connected to this request + same area signal
Why chosen

already connected to this request

same area signal

active this shift

low current workload

Next candidates

Device Support - 9m ETA

Float Support - 6m ETA

Project Manager - 9m ETA

RoutedIT Device Support owns Front Operations based on category, urgency, assignment, and support rules.
OfferField Support 1 is the best current match: already connected to this request, same area signal, active this shift.
Ack timer2m left for the assigned person to accept before reroute rules apply.
PM Hub
ArrivalsRoomsTasks
1arrival exceptions
3PM tasks with proof

Command system preview

Not a generic help desk: a command system with role-specific workspaces.

Buyers should see that this is about real-time routing, PM control, field support, native mobile work, reporting, and audit before they ever sign in.

These are read-only product previews. Live client data appears only after sign-in, setup, and provider activation.

Operations Core Command Center

Dispatch, acknowledge, reroute, and escalate from one view.

Open app
3open requests
1critical clusters
4mrequester ETA
RequestAreaOwnerSLA
Scanner will not read at the front stationFront OperationsIT Device Support5m
Workflow question at back operationsBack OperationsField Support18m
Access badge not opening the launch toolFront OperationsAccess / Security10m
Dispatch decision

Field Support 1 chosen first

already connected to this request, same area signal, active this shift

Escalate if no acknowledgement within 4m, if all candidates decline, or if the SLA is at risk.
Go Live PM Hub

Arrival control, room coordination, task proof, and client-safe exports.

Open PM view
2on site
2priority rooms
3open PM tasks
Arrivals needing PM review

Float Support - late - Floating route

Internal rooms

Command Room - 3 members

Front Operations Room - 3 members

Device Support Room - 2 members

PM task proof

Confirm float coverage for front operations

Add device queue risk to next huddle

Prepare client-safe first-hour summary

Staff Help Portal

QR, intranet, kiosk, and PWA intake without requiring a full staff app.

Open help portal
Urgent path

Need Someone Here Now

Creates an operational request, routes to the best support queue, and shows ETA without collecting PHI.

SOS
Workflow or how-to supportScanner, printer, WOW, workstation, networkBadge, login, SSO, role securityFacilities / room or equipment supportBuild defect or spreading module issue

Staff location is inferred from approved context: assigned area, QR poster, kiosk/WOW, device/network signal, or optional geofence. The default is not continuous GPS tracking.

Operations Core

Native service operations that can stand alone before any ITSM bridge.

Open core
5services
6assets
5murgent response
Service catalog

Workflow or how-to support - ATE / Training / Analyst when multi-user

Scanner, printer, WOW, workstation, network - IT Device Support

Badge, login, SSO, role security - Access / Security

Assets and areas

Area A scanner - degraded

Area B scanner - offline

Label printer - watch

Cutover work

Validate badge/SSO support lane

Scanner and workstation sweep

Publish approved tip-sheet packet

Routing model

The requester picks the symptom. The system decides the accountable team.

Workflow or how-to supportQR, PWA, kiosk, hotline, ATE assisted, Teams -> ATE / Training / Analyst when multi-userModule + role + active project assignment + training gate + workload.
Scanner, printer, WOW, workstation, networkQR, device ID, cart ID, unit launcher -> IT Device SupportHardware keywords and device identifiers route IT first, ATE copied when workflow context matters.
Badge, login, SSO, role securityStaff portal, hotline, admin entry -> Access / SecurityAccess terms route to security/access; ATE only helps after login is restored.
Facilities / room or equipment supportStaff portal, command capture, hotline -> Facilities / EquipmentOperational service requests stay outside clinical decision support.
Build defect or spreading module issueATE escalation, cluster promotion, command center -> Analyst / Command CenterMultiple users, departments, or repeat symptoms promote to analyst and cluster workflows.
Provider readiness10 native capabilities are available in the app. Push, Teams, SMS, and native delivery activate when the client configures providers and devices.

Cross-industry setup

One command system for any business going through operational change.

Go Live Command adapts to the customer’s industry profile per-project. Restaurant terms, clinic terms, retail terms, healthcare terms, and software-rollout terms all map into the same setup, routing, escalation, and knowledge engine. A consulting firm can run a healthcare project, a retail project, and a software rollout from the same tenant — each with its own vertical-aware copy and policies.

Healthcare and EHR go-lives

ATE support, command centers, clinical-adjacent workflow help, IT/device routing, training, and regulated audit trails.

Clinics and ambulatory groups

Front desk, exam rooms, billing, lab, imaging, call center, access, and rollout support across many sites.

Restaurants and hospitality

POS, checkout, kitchen, staffing, inventory, and guest-service workflows backed by the restaurant operations board — order exceptions, KDS ticket-time, 86/prep inventory, multi-unit ops.

Retail and service operators

Store openings, register workflows, BOPIS/ship-from-store, returns, fitting-room, stockroom movement, and the retail operations board covering exceptions and SLA.

Malls and property operations

Tenant onboarding, security, facilities, housekeeping zones, loading dock scheduling, events, and vendor SLA — all backed by the persisted mall operations board.

Pharmacy operations

Queue management, inventory/recall/expiry, delivery handoffs, and workflow training on a pharmacy operations board with no PHI capture.

Airline station operations

Turnaround, IRROPs, baggage exceptions, crew swap, and station vendor SLA on the airline operations board for gate, ramp, and station teams.

Software, ERP, and process rollouts

Project activation, staff questions, support routing, known issue detection, knowledge approval, and cutover command.

Small businesses

A lightweight operations command layer without forcing the team into a heavy ticketing system.

Staff help portal

QR, PWA, kiosk, hotline, or assisted intake without sensitive identifiers.

Open help portal

Command platform

Live queues, clusters, huddles, audit, and escalation control for signed-in teams.

Sign in

Setup and onboarding

Admins configure the business type, sites, areas, roster, magic-link invites, and routing rules after sign-in.

Admin sign in

Native mobile app

Built on Capacitor with native push, presence, and a swipe-first PM/queue experience. Available for client deployment on request.

Request native build

Industry examples

Healthcare, restaurants, retail, malls, pharmacy, and airline operations use the same routing, command, memory, and reporting engine — each with its own persisted operations board.

View examples

Partner program

Approved advocates get dashboards for referred clients, commissions, and Stripe payout readiness.

Learn about partners

Included in the platform

The subscription is the system, not just a login screen.

Self-serve setup is included in every plan. Optional guided onboarding is available when a customer wants hands-on implementation, configuration, imports, training, integrations, or regulated launch support.

Go Live Command operations core

Native cases, service catalog, SLAs, asset/location registry, tip sheets, cutover tasks, hash-chained audit trail, and optional bridges.

Go Live PM Hub

Tasks, milestones, risks, decisions, stakeholders, status reports, burndown, critical path, saved views, custom fields, time tracking, approvals, and a swipe-native kanban for PMs working from a phone.

Industry Operations Boards

Persisted, role-aware boards for restaurant order exceptions and 86 lists, retail BOPIS and stockroom flow, mall tenant ops and loading dock, pharmacy queue and recall/expiry, and airline turnaround and IRROPs. Vendor-specific adapters (Toast, DoorDash, Uber, Shopify, Square, Clover, TikTok Shop, Yardi, MRI, SITA, Amadeus, Sabre, ScriptPro, McKesson) are labeled “Planned” or “Provider Approval Needed” until credentials and contracts exist. The live integration path today is a generic signed commerce webhook.

Group Chat

Multi-scope chats — project, site, department, team, DM, and custom — with per-org configurable creator roles, @mentions with push, reactions, attachments (5MB cap, no PHI), and configurable retention windows.

Workforce Lifecycle Suite

Self-service time clock, schedules, open-shift claims, timesheet corrections, expense capture (no payment-card data), recognition awards, operational surveys with anonymous-friendly options, and worker credentials with a review workflow. PII redaction applies to reasons and vendors for users without manage_schedule.

Self-serve operating setup

Configure business type, clients, sites, areas, roles, teams, routing rules, and QR/PWA access.

Staff help portal

QR, PWA, kiosk, intranet, hotline, and assisted intake in five languages (English, Spanish, Vietnamese, Tagalog, Mandarin) without sensitive identifiers.

Command center

Live queue, dispatch, escalation, huddles, issue clusters, handoffs, broadcasts, and role-based work views.

Credential-aware routing

Route by assignment, role, training gate, department/zone, shift, proximity, workload, and escalation rules.

Answer Hub

Peer responses become scored, synthesized, approved guidance before being pushed to users or the knowledge base — never raw chat to staff.

Native mobile + push

Native app shell with secure push tokens, presence, and a phone-first PM/queue experience for ATEs, floats, and field PMs. Available on request for client deployment.

Knowledge and training

Approved guidance, drafts, micro-training support, usage tracking, and multilingual staff resources.

Training Center

Modules, assignments, and quiz grading with short-text questions that lack an answer key auto-scored at zero pending instructor review. Activation cross-writes to project assignment so credential/training gates apply to routing immediately.

Compliance posture

Operational-text guards on every write path, hash-chained audit log, attachment domain allowlist with retention windows, fail-closed platform-owner auth, and a production-readiness gate that pings real transports before declaring “ready.”

Integrations and automation

Connectors for SSO, Stripe, ServiceNow, Jira, Zendesk, Microsoft Teams, Slack, scheduling, workforce tools, webhooks, and rule-based automations.

Owner and partner systems

Platform-owner analytics, pricing controls, referral partner dashboards, commission ledger, Stripe payouts, and payout-readiness workflow.

Org structure that matches reality

Three sides of a rollout. One platform that keeps them separate.

Most launch work is a triangle — a consulting firm, a client organization, and a frontline staff base. Go Live Command separates org-level authority (OWNER, ADMIN, MEMBER, GUEST on an organization) from per-project assignment (the role you play on a specific go-live), so a firm admin can invite the first client admin without ever inheriting client data. Invitations go out as magic links, expire on a schedule, can be revoked or resent without leaving the admin console, and the entire flow is audit-logged end-to-end.

Consulting firm running a client's go-live

Firm admins invite their PMs and ATEs into the firm's org, then bootstrap the first client admin into the hospital or operator's org. After acceptance, the client invites their own roster — the firm never inherits client membership.

Hospital or operator running their own rollout with a PM consultant

The internal admin invites their staff into their own org and brings the consultant in as a project-scoped guest. The consultant sees only that project's roster and PM data; their access ends when the assignment ends.

Internal IT team running their own go-live

One organization, no client side. IT leadership invites their own team — admin, members, and project-scoped guests for vendors or contractors.

Built for buyers who audit vendors

Compliance isn't a checkbox. It's a posture.

Regulated buyers want to know what happens when something goes wrong: how PHI gets kept out, how an audit trail proves itself, how attachments don't become an attack surface, and what the platform refuses to do when configuration is missing. Here's what ships by default — not as add-ons.

Operational-text guards on every write path

Tasks, comments, risks, decisions, stakeholder notes, time entries, request-close notes, and knowledge tracking all run through a sensitive-identifier filter before persisting.

Hash-chained audit log

Every important action lands in a tamper-evident audit log with periodic anchoring. Exports include the verification chain so a regulated buyer can prove integrity end-to-end.

Attachment policy per project

Domain allowlist (Google Workspace, Microsoft 365, Dropbox, Box, Figma, GitHub, Loom…), blocked executables and macro-bearing files, configurable retention window, and a soft-delete audit trail. The 5MB cap applies to Group Chat attachments and the same no-PHI rule is enforced.

No-PHI staff intake

Frontline staff submit requests via QR / PWA / kiosk / hotline without entering identifiers — the platform captures role, unit, category, and operational context only.

No-PHI, no-payment-card boundaries on industry boards

Restaurant, retail, mall, pharmacy, and airline operations boards capture operational context only — no PHI, no payment-card data, no badge or password material. Workforce expense capture is operational-only and never records card numbers. The same guards apply to the commerce webhook bridge and any future provider adapters.

Fail-closed platform-owner auth

In production with no allowlist, all platform-owner access is refused and audit-logged. Dev-only fallbacks never apply.

Production-readiness gate

/api/health verifies real transports — Redis pings, S3 object-lock probes, Resend domain status, SSO, signed staff intake, error capture — before reporting “ready.” No “integration row exists, so we're good.”

Optional guided onboarding

For customers who want Go Live Command to help configure the rollout.

Every plan includes self-serve setup. The optional onboarding range is for hands-on implementation services when a customer wants us to prepare their environment, imports, access, workflows, integrations, and launch handoff with them.

Client and project setup

Configure the customer organization, project profile, business type, launch dates, timezone, and operating labels.

Locations and layouts

Import sites, buildings, departments, areas, floors, zones, map coordinates, and floor-layout data.

Roles and routing

Set up roles, custom permissions, support teams, routing rules, escalation paths, float coverage, and workload limits.

Roster onboarding

Import users and rosters, activate assignments, send magic-link invites, and prepare training or credential gates.

Staff access launch

Configure QR/PWA/help links, portal language, intake forms, kiosk/WOW access, and approved staff entry points.

Optional bridges

Go Live Command runs natively first. Connect SSO, Stripe, scheduling, workforce systems, ServiceNow, Jira, Zendesk, Teams, Slack, or webhooks when credentials are available.

Compliance and security

Set up audit exports, security posture, regulated launch controls, attachment policy, and documentation support for healthcare or other regulated clients.

Training and handoff

Train admins, validate workflows, run launch-readiness checks, and hand off operating playbooks before go-live.

Different users, different dashboards

Every role sees the part of the operation they actually own.

The app is not one generic dashboard. It separates platform ownership, org ownership, client administration, project management, command center work, field support, frontline intake, and partner revenue tracking. Each role has a tailored navigation, a tailored set of writes, and a permission boundary that's enforced server-side.

Platform owner

Pricing, customers, engagement, AI fair-use posture, partner program, commissions, and app-wide governance.

Firm or org owner

Projects, users, roles, setup, dashboards, audit, custom access, and cross-project analytics.

Client admin

Client-side setup, roster, intake forms, staff access, project health, and operational reporting.

Project managers + command leads

The full Go Live PM Hub on desktop — tasks, risks, decisions, stakeholders, status reports, burndown, critical path, saved views, and a phone-native kanban + risk list in the field.

Command center

Live queue, escalations, clusters, broadcasts, huddles, routing, analytics, and handoff control.

Field support and floats

Native app + push notifications, assigned zones, workload, expertise-based routing, and answer contribution.

Referral partner

Own dashboard for referred clients, pipeline, commission ledger, payout readiness, and Stripe/manual payout status.

Affordable against stitched-together tools

AI-assisted operations included, without credit anxiety.

Every plan includes the core platform plus fair-use AI assistance. Routing, audit, self-serve setup, QR intake, escalation, PM workspace, and dashboards continue working even if AI assistance is limited, queued, or downgraded for extreme usage. Guided onboarding is optional for customers who want Go Live Command to configure the rollout with them.

Single-site small business, restaurant, clinic, or department rollout

Starter Ops

$499/month

$4,990/year · saves 17%

Optional guided onboarding $750–$2,500

Self-serve setup included1 active project2 locations / areas2,500 frontline requests$50 internal AI fair-use budgetPlatform-managed only
  • QR/PWA help portal
  • Project setup and operating layout
  • Deterministic routing and audit logs
  • Included command briefs, handoffs, and Answer Hub synthesis

Growing operator, small consulting team, or multi-location pilot

Team Ops

$1,499/month

$14,990/year · saves 17%

Optional guided onboarding $2,500–$5,000

Self-serve setup included2 active projects8 locations / areas10,000 frontline requests$150 internal AI fair-use budgetPlatform-managed only
  • Everything in Starter
  • More active projects and locations
  • Admin roster and role setup
  • Included AI briefs, handoffs, and KB drafts

Multi-site operator, clinic group, regional launch, or implementation team

Growth Ops

$2,999/month

$29,990/year · saves 17%

Optional guided onboarding $4,000–$8,000

Self-serve setup included4 active projects25 locations / areas35,000 frontline requests$350 internal AI fair-use budgetEnterprise add-on
  • Everything in Team
  • Multi-site setup and roster imports
  • Integrations and automation rules
  • AI KB drafts and micro-training drafts

Large rollout, command center event, or high-volume activation

Launch Command

$5,999/month

$59,990/year · saves 17%

Optional guided onboarding $7,500–$15,000

Self-serve setup included5 active projects75 locations / areas150,000 frontline requests$800 internal AI fair-use budgetEnterprise add-on
  • Everything in Growth
  • Command-center huddle and handoff workflows
  • Higher AI fair-use reserve
  • Priority integration setup

Hospital, command center project, or regulated go-live

Healthcare / Regulated Launch

$7,999/month

$79,990/year · saves 17%

Optional guided onboarding $10,000–$25,000

Self-serve setup included5 active projects125 locations / areas350,000 frontline requests$1,250 internal AI fair-use budgetIncluded
  • Everything in Launch Command
  • HIPAA-ready controls and audit exports
  • Answer Hub approval gates
  • Role learning homes, pinned tip sheets, and deflection analytics

Consulting firm, national operator, or multi-client platform

Enterprise / White-label

$12,500/month

$125,000/year · saves 17%

Optional guided onboarding $25,000–$75,000

Self-serve setup included15 active projects500 locations / areas1,500,000 frontline requests$3,000 internal AI fair-use budgetContracted
  • Everything in Healthcare / Regulated Launch
  • White-label commercial model
  • Custom AI budget and provider routing
  • Dedicated onboarding and governance pack
Go Live Command — Operations Command Platform