Go Live Command Help portal
Language English Español Tiếng Việt Tagalog 中文 Project-specific help link required Use a signed QR, intranet launcher, managed device link, or signed-in project session so the form knows which client, area, and routing rules to use. Open launch setup No sign-in required Start with the request Pick the issue, area, and callback point. Signed links, devices, or assignments can add context automatically when they are available.
Urgent path Need someone there now? SOS sends an immediate operational support request with area, role, urgency, and callback point so the right team can acknowledge and move.
Routing Go Live Command picks the owner Workflow questions, device issues, access blockers, facility/service needs, and analyst/build concerns route to different queues.
Location Area matching, not live GPS tracking Location can come from a department QR, signed-in assignment, approved device/workstation map, network zone, or optional native presence. Go Live Command uses derived area context for routing, not continuous GPS tracking.
Privacy boundary Operational details only No PHI, customer identifiers, payment data, employee private details, passwords, badge secrets, or clinical/customer decision advice.
After submit Classify the issue. Route it to the owning team. Require acknowledgement. Keep it reportable until closed.